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SHIPPING
. F.O.B St-Jean-sur-Richelieu.


TERMS AND CONDITIONS
. Our regular terms are Net 30 days from invoice date.
. A 1% per month (12% per annum) administration charge will be added to overdue accounts.
. Returns cannot be deducted from payments unless a credit note has been issued.


MINIMUM ORDER
. Opening order must reach a minimum of $1 500.00.
. Repeat order must reach a minimum of $200.00


RETURN POLICY
1. REGULAR RETURN (defective products**or order process error):
Requirements
· Invoice number;
· Maximum period of 3 months after purchase;
· Style, Size, Colour, Quantity
Procedures:
· Call Customer service or Sales representative to ask for an (RA #);
· Return by Canada Post or cheapest;
· Credit note issue within 10 days after reception of the return.
** If more than 2 units, you will be authorize to return 1 sample for inspection by our Quality control department.
After you will be advise of their decision.


2. EXCEPTIONAL RETURN
Requirements:
· Invoice number;
· Maximum period of 3 months after purchase;
· Style, Size, Colour, Quantity
Procedures:
· Return request ** to Credit Manager (extension 225);
· Handling fees applicable in any case;
· Transport charges paid by customer;
· An order of identical value can be demanded.


** We reserve the right to refuse a request of exceptional return.